Frequently Asked Questions
Answers to all your questions
about 78db
Find clear answers on this page to any question about casino games, slots, VIP cashback, and payments.
While playing at 78db, all sorts of questions can come to mind — how roulette works, what slot volatility means, when VIP cashback is paid, or whether withdrawals can be made at night. This FAQ page provides detailed answers to the most common questions, organised into four main sections. If you cannot find what you are looking for, reach out via our 24/7 live chat or email.
Q&A — By Topic
Casino & Table Games
Roulette features a spinning wheel with numbers from 0 to 36. You place a bet on a specific number, the color of a number (red or black), or the type of number (odd or even). If the ball lands on your bet when the wheel stops, you win a payout. 78db offers both European and American versions. In live dealer roulette, a real dealer spins the wheel in real time, making the experience much more immersive.
Teen Patti is essentially a South Asian three-card poker variant — both the player and the dealer receive three cards each, and the best hand wins. Andar Bahar is simpler — a joker card is placed on the table, then the remaining cards are dealt one by one to either the "Andar" or "Bahar" side; you bet on which side will match the joker. For new players, Andar Bahar is relatively easier to pick up.
Yes, each table game has its own set bet limits. Generally, low-limit tables are suited for new players and high-limit tables for experienced ones. The specific limits are shown next to each table in the game lobby. It is a good idea to choose a table that fits your budget before you start playing.
78db's live dealer games are completely real-time — streamed directly from the studios of top providers like Evolution Gaming and Ezugi. Trained dealers sit in front of the camera and handle cards or dice, and you can watch everything on your screen. You can also chat with the dealer using the chat feature. With a stable internet connection, the experience is very smooth.
Baccarat is actually very straightforward. You simply choose one of three options — will the "Player" win, will the "Banker" win, or will it be a "Tie". The dealer gives two cards to each side, and whoever has a total closest to 9 wins. Tens and face cards are worth zero. You do not decide whether to draw a third card — it is dealt automatically according to the rules.
Slots Questions
RTP stands for "Return to Player" — it is the average percentage of total bets that a game returns to players over a long period. For example, a 95% RTP means that on average ৳95 comes back for every ৳100 wagered — but this is an average across millions of spins and may not reflect any single session. RTP is not a guarantee of winning; it is an indicator of a game's average behavior.
If you want to play with a limited budget, choosing low-volatility slots is smart — they pay out smaller wins more frequently, so your balance lasts longer. Also look for games with a low minimum bet. On 78db, providers like PG Soft and JILI offer games with a range of bet size options. Setting a budget before you start makes the experience much more enjoyable.
Volatility does not affect your chances of winning — it describes the pattern of wins. High volatility means wins come less frequently but are larger when they do. Low volatility means smaller wins come more often. If you want to play patiently in hopes of a big payout, high-volatility slots are the right pick; if you want to enjoy longer play sessions, low-volatility slots are the better fit.
Free spins are usually triggered inside slot games when special symbols (such as Scatter symbols) appear. No balance is deducted for these spins, yet any winnings go into your account as real money. Free spins are also sometimes given as part of bonus offers. Winnings from free spins are generally subject to wagering requirements — so it is important to read the terms and conditions carefully.
Most slot games have a demo or "fun mode" where you can explore the game using virtual credits. It is a great way to understand the game mechanics, bonus features, and patterns. However, winnings earned in demo mode cannot be withdrawn, and some progressive jackpot games may not be available in demo mode. Practising in demo mode before playing with real money is a wise approach.
VIP & Cashback
Playing regularly and staying active is the main path to advancing through VIP tiers. The 78db system monitors your playing style and consistency. The more regularly you play, the sooner you have the opportunity to be promoted to the next tier. No specific turnover figure is announced — the platform evaluates you based on your overall activity.
In addition to weekly cashback, VIP members receive early access to special promotions, dedicated support, and priority withdrawal processing. Higher tiers (Platinum and Diamond) also unlock more exclusive offers and access to special tournaments. In short, the higher the tier, the greater the benefits.
Cashback is calculated based on your net loss for the week and is generally credited to your account at the start of the following week. The credited cashback can be used directly in gameplay. It is applied automatically — no separate claim is needed. The cashback percentage depends on your VIP tier.
78db has five VIP tiers in total. The weekly cashback rate for each is listed below:
Bronze — up to 0.2%
Silver — up to 0.5%
Gold — up to 0.7%
Platinum — up to 1.0%
Diamond — up to 1.2%
Diamond members enjoy the highest cashback and the best benefits the platform has to offer.
If you remain inactive for a long time or your play consistency drops, your tier may be re-evaluated. So staying regularly active is important to hold onto your VIP benefits. Contact 78db's live chat support to find out the exact review schedule — our team is always ready to answer any questions.
How to Withdraw
Yes, for security reasons 78db only processes withdrawals to mobile wallets (bKash, Nagad, Rocket, or Upay) registered in the account holder's own name. Transfers to third-party numbers are not processed. This protects your funds and helps prevent fraud.
At 78db, your withdrawal typically arrives in your mobile wallet within 1 hour of submitting the request. This speed applies to all methods — bKash, Nagad, Rocket, and Upay. Fast payment processing is one of 78db's key advantages.
The minimum withdrawal amount at 78db is ৳800. Withdrawal requests below this balance cannot be submitted. It is therefore easier to accumulate a bit more before withdrawing in one go. For deposits, the minimum is ৳300 — through any supported method.
Yes, a "Pending" status immediately after submitting a request is completely normal, as a brief verification process takes place. It is usually completed within 1 hour and the funds arrive in your wallet. If more than 1 hour passes and the status has not changed, contact us via live chat or at [email protected].
Absolutely. 78db's payment system runs 24 hours a day, 7 days a week. Withdrawals are processed at the same speed at night, on Fridays, or on public holidays. There are no set "office hours" — whenever you submit a request, the target of delivery within 1 hour remains in place.
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