78db Privacy Policy

1 Introduction & Scope

This privacy policy ("Policy") is issued on behalf of the 78db platform ("we", "us") and applies to the 78db website and all associated digital services. When you create an account on 78db, play games, make a deposit, or interact with us in any way, you are considered to have accepted the terms of this Policy.

We believe you should have full control over your personal information. The purpose of this policy is to clearly inform you about what information we collect, why we collect it, and how you can exercise your rights over that information.

2 Information We Collect

78db only collects information that is necessary to provide our services properly. Below is a description of the types of information we collect.

2.1 Identity Information

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or other identity documents (where verification is required)

2.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile account numbers
• Transaction history — deposit and withdrawal records
• Bonus and promotion usage details

Important: We do not directly store any card numbers or bank account details. All financial transactions are processed through secure third-party payment gateways.

2.3 Usage Information

• Game play history and bet amounts
• Login times and session duration
• Preferred games and categories
• Device information — browser, operating system, screen resolution
• IP address and approximate location

2.4 Communication Information

• Live chat conversation records
• Messages and requests sent via email
• Complaint and feedback details

3 Purpose of Using Information

78db uses your information only for legitimate and necessary purposes. We will never use your information for unauthorised purposes or sell it to third parties.

3.1 Service Operation

• Creating and managing your account
• Processing deposits and withdrawals
• Providing gaming services without interruption
• Activating bonuses and promotions

3.2 Identity and Age Verification

78db is a responsible platform. We ensure that only persons aged 21 or above are using our services. For this reason, certain personal documents may be collected for identity verification purposes.

3.3 Service Improvement

• Creating a personalised experience based on your preferences
• Identifying and resolving technical issues on the platform
• Planning new games and features

3.4 Security and Fraud Prevention

• Detecting suspicious transactions and activity
• Preventing account hacking and unauthorised access
• Administering anti-money laundering measures

3.5 Communication and Support

• Sending important account-related notifications
• Providing support via live chat and email
• Informing you of promotional offers with your consent

4 Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the 78db website to improve your experience. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are necessary for the core functions of the website — such as maintaining login sessions, saving cart information, and ensuring security. Without them, the platform will not function properly.

4.2 Analytics Cookies

Analytics cookies are used to understand how many users are visiting which pages, how long they stay, and similar metrics. This information is entirely anonymous and is not used to identify any individual.

4.3 Preference Cookies

These cookies are used to remember your language preference, display settings, and other personal customisations.

You can control or reject cookies at any time through your browser settings. However, rejecting certain essential cookies may limit some functionality of the platform.

5 Information Disclosure & Sharing

78db never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances.

5.1 Service Provider Partners

To operate our services, we work with trusted technology and payment partners — such as bKash, Nagad, Rocket, and Upay. These partners receive only the information necessary to provide their specific services and are also bound by strict confidentiality agreements.

5.2 Legal Obligations

Upon receipt of a valid order from a court or government authority, we may provide information in accordance with our legal obligations. In such cases, we always provide only the minimum information required.

5.3 Emergency Safety Situations

If there is a serious risk of harm to the life or property of any individual, relevant information may be shared with the appropriate authorities.

6 Data Security Measures

78db follows the highest industry standards to protect your information. Our technical and organisational security measures are described below.

6.1 Encryption

All data transferred between you and our servers is protected by SSL/TLS encryption. Sensitive information, including passwords, is stored using advanced hashing algorithms.

6.2 Server and Data Centre Security

Our servers are located in secure data centres with 24-hour monitoring and physical security measures in place. Regular security audits are conducted.

6.3 Access Control

Only authorised staff can access your information, and a log of every access is recorded. Staff receive regular training on data protection.

6.4 Regular Backups

Regular backups of your data are taken and stored in encrypted form in a separate secure location, so that your information remains protected even in the event of any technical issue.

7 Data Retention Period

We retain your information only for as long as it is necessary or as required by legal obligations.

• Active Account: All necessary information is retained for as long as the account remains active.
• Closed Account: After an account is closed, financial transaction records are retained for the period required under applicable law.
• Communication Records: Support-related communications are generally retained for up to three years.
• Log Files: Technical log files are generally retained for up to one year.

Once the specified period has passed, information is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

You have the following rights regarding your personal information. Contact us to exercise these rights.

8.1 Right to Access

If you make a request, we will inform you of what information we hold about you, why it is being retained, and how it is being used.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. We will action that correction as quickly as possible.

8.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations or contractual reasons.

8.4 Right to Object to Processing

You can object at any time to your information being processed for marketing or profiling purposes. In that case, we will stop using the information for that purpose.

8.5 Right to Data Portability

You can request to receive your information in a structured, machine-readable format.

9 Protection of Children and Minors

78db strictly prohibits providing services to persons under the age of 21. We do not knowingly collect any information from minors.

If we become aware that a minor has created an account, we will immediately close that account and delete all associated information. Parents and guardians are encouraged to monitor their children's online activity.

10 Changes to the Policy

This privacy policy may be revised from time to time due to changes in our services, new legal requirements, or technological developments.

If any significant changes are made, we will notify you by email or through a notification on the platform. Continued use of the platform after a change will be considered acceptance of the new policy terms.

The latest version of the policy will always be available on this page, and the date of revision will be noted at the top of the page.

11 Contact Us

If you have any questions or concerns about this privacy policy, or any request regarding your rights over your information, please contact us. The 78db support team is available 24/7 to assist you.

We aim to respond to all privacy-related requests as quickly as possible. Complex requests may require more time, and in such cases we will keep you updated.